Providing empathetic support to members, the full-time Member Support Specialist will manage inbound interactions across chat, phone, and email channels, resolving questions and technical issues related to the RecoveryOne platform while working remotely. Key Responsibilities Handle inbound member interactions with warmth and professionalism across multiple communication channels Resolve technical issues and member inquiries efficiently, ensuring high satisfaction scores Document member interactions accurately in ZenDesk and prioritize urgent situations to adhere to service level agreements Required Qualifications 1+ year of experience in customer support, member services, or a related frontline role Familiarity with ZenDesk, RingCentral, or similar CRM and communication platforms Understanding of HIPAA guidelines or willingness to learn and comply Strong attention to detail in documentation and ticket management Genuine empathy and a solutions-oriented mindset
...A tourism and excursion company located in Alaska seeks a Boat Captain responsible for the safe and efficient operation of marine vessels. The Captain ensures compliance with U.S. Coast Guard regulations and delivers an exceptional guest experience. Duties include overseeing...
...proprietary systems and other third-party systems. Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc. Troubleshoot basic hardware issues. Test bug fixes and enhancements.Redirect or escalate problems as appropriate.Respond...
...of malfunctions, repairs, preventative maintenance, adjustments, and overhauls. Product Lines: Must be comfortable working on all boat systems; Hamilton water jets, Yanmar, Volvo Penta, Cummins, Caterpillar, or FPT engines. Safety Compliance: Performing all work...
...improving Support processes within a SaaS environmentStrong technical aptitude and ability to troubleshoot complex SaaS productsExperience working cross-functionally with Product and Engineering teamsFamiliarity with SaaS Support tools such as Zendesk, Jira, or Pendo...
...HVAC & Food Service Equipment Technician HVAC & Food Service Equipment Technician Join a team where your expertise makes a real impact. At Kalamazoo Mechanical, Inc. , we're seeking a seasoned technician with a strong background in food service equipment...